You will not be eligible for refunds if have been banned or violated the terms of use / server rules. In addition, you may not be eligible for refunds if we determines that you are abusing the refund policy.
You may be eligible for refund if you purchased Silk(s) and haven't played the game for more than 6 hours within 7 days of purchase and haven't purchased any items.

How can I request a refund?

You can request a refund by opening a support ticket on official discord.